Milestone Hotel Kensington

Breakfast was good, egg benedict was done right and delish. Staffs were very helpful and friendly. Location was great although it's not as close to the station as other hotels I stayed at before (e.g. Ampersands) but overall, it's very good...close to the park, Whole Food and lots of restaurants around. Room & bedding was comfortable too. Bathroom was large and everything works well.

I put in a lot of time researching hotels for an anniversary trip with my wife. When I saw the reviews on TripAdvisor and other places for The Milestone I thought it was too good to be true. In fact, reading the reviews made my expectations so I high I thought I could only be letdown when I arrived. That was definitely not the case. The truth is, most 5 star hotels are nicely furnished with all the amenities and quality products. What sets the best ones apart are the people and service. From the moment we arrived and were greeted by Steven to the time we checked out, we were made to feel like the only guests at the hotel. Without spoiling anything, the staff made sure to highlight our special occasion throughout the stay with little happies and gestures along the way. The breakfast far exceeded any I have ever had at a hotel. It was truly an experience in itself. Luis and Jaymin made sure each breakfast started the day on a high note and were always happy to send us on our way with a latte for takeaway. For any future travels I will always look to see if Red Carnation (the owner) has another property at that location we can book. I don't see how any other hotel could ever exceed our experience at The Milestone. Do yourself a favor and book this hotel immediately!

The room exceeded our expectations. The breakfast was excellent. The location was excellent.

The hotel took me back to old London, which I am too young to have witnessed. It withheld the essence of historical London, which was mesmerizing! The staff were amazing in their service. Every morning I went down for breakfast, it felt like a visit to old times and old manners. I was greeted, smiled at frequently, serviced from start to finish, and spoiled! The breakfast was delicious, with a variety of choices. I stayed for six mornings and was not tired of the sourdough or butter and jam that I was served! The room was spacious enough for the two of us and our two large to medium suitcases. The bed was excellent, and so were the pillows. The bathroom had all that we needed and more, and the cleaning services were amazing. We were happy to find a treat every time we came back to the hotel room. The bar was nice. I did enjoy a drink in the stable bar, where again you feel like you've stepped back in time. The bar was classy and quiet enough to have a heartwarming conversation with someone. The Milestone made my 4th visit to London more special than anytime before. The location is excellent too right infront of Kinsington Palace and gardens.

The bed was very comfortable.The service from all the staff was top notch, very polite, gentle and friendly. All claims were responded to quickly and the breakfast produce was very good. Stayed for 6 nights this time and would choose this hotel again for my next visit to London.